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Help & Support
We’ve been looking after Scotland’s eyes and ears since 1972. Whether you’re shopping online or visiting us in‑store, you’ll always get the same trusted service. Service that’s focused on one thing: you.
If you have an issue with your order, or If your eyewear isn’t quite right, we’ll work with you to put it right.
Contact us on 01224 259889 or Email us on online@duncanandtodd.com to chat to our team.
The team are available Monday to Friday 9am - 5pm.
Need help?
Frequently Asked Questions
Delivery times vary depending on your order and lens prescription, but typically take around 7–10 days. We’ll keep you personally updated throughout, and once your glasses are dispatched, you’ll receive Royal Mail Tracked 24 details — ensuring your beautifully finished eyewear arrives the very next day.
We will discuss this with you and do everything we can to find a solution to the issue. If your issue cannot be resolved please see our Returns Policy
We will keep you updated by Email as your order is progressed through our system and provide Royal Mail tracking details once it has been despatched. In the meantime if you have any queries our amazing customer service team are always on hand on 01224 259889 to answer your queries and help.
Our friendly and knowledgeable customer service team are always at the end of the phone ready to help, whether it be for frame style for your face, the frame type based on your lens prescription or any other questions you have just give us a call on 01224 259889.
You can contact us on 01224 259889 or by email at online@duncanandtodd.com and we will be happy to assist you.